Effective Date: April 30, 2025
Thank you for shopping at Oishani Creation. We value your satisfaction and want you to feel confident in your purchases. Please read our refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds
We offer refunds under the following conditions:
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The product received is damaged, defective, or incorrect.
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The item must be unused, unwashed, and in its original packaging.
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You must contact us within 48 hours of receiving the product.
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Proof of damage (e.g. photo or video) must be provided.
2. Non-Refundable Items
Refunds will not be issued for:
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Change of mind after placing the order
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Size issues (please check size chart carefully before ordering)
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Customized or altered items
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Sale/clearance items
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Items reported for return after 48 hours of delivery
3. Return Process
To initiate a return, please follow these steps:
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Contact us via email or phone within 48 hours of delivery.
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Provide order number and proof of the issue.
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Wait for confirmation and return instructions.
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Return the item using your preferred courier service.
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Once we receive and inspect the item, we will process the refund or replacement.
4. Refund Processing Time
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Approved refunds will be processed within 5-7 business days.
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Refunds will be issued via the original payment method (if applicable) or via bKash/Nagad.
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Shipping charges are non-refundable, unless the return is due to our error.
5. Contact Us
For any refund-related inquiries, please contact:
๐ง Email: oishanicreationbd@gmail.com
๐ Phone: 01303-244281
๐ Address: Lift 2, Shop 22, Sector 3, Natore Tower, Rajlokkhi, Uttara, Dhaka, Bangladesh
โ ๏ธ Note: We reserve the right to reject any return/refund request that does not comply with this policy.